Privacy Policy
Your privacy is important to us. This policy explains how Gardner Plumbing Co. collects, uses, and protects your personal information when you use our services.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information:Name, phone number, email address, service address, and payment information.
- Service Information: Details about your service requests, appointments, and communications with us.
- Messaging Information: If you opt in to receive SMS or mobile communications, we may collect your mobile number and messaging preferences.
2. How We Use Collected Information
- Responding to service requests and providing plumbing services.
- Scheduling, confirming, and updating appointments.
- Sending important service updates, reminders, and customer support messages.
- Improving our services and customer experience.
- *VERY IMPORTANT – MOBILE/MESSAGING OPT-IN DATA- We explicitly assure you that your mobile phone number, SMS consent, and messaging opt-in data will NOT be shared, sold, or disclosed to any third parties for their marketing purposes.
3. Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our practices follow industry standards including FTC privacy guidelines.
4. Messaging Terms
Gardner Plumbing Co. offers SMS/text messaging services to provide you with important information about your plumbing services. By opting in to our messaging program, you agree to the following terms:
- Company Name: Gardner Plumbing Co.
- Types of Messages: We send both informational messages (appointment reminders, service confirmations, account notifications, technician arrival updates) and marketing messages (special offers, promotions, seasonal discounts, service recommendations).
- Message Frequency: Message frequency varies based on your service activity and our promotional schedule. You may receive multiple messages per month.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Gardner Plumbing Co. is not responsible for any charges from your carrier.
- How to Get Help: Reply HELP to any message for assistance, or contact us at office@gardnerplumbingco.com or call (951) 246-4337.
- How to Opt Out: Reply STOP to any message to unsubscribe from our SMS program at any time. You will receive a confirmation message and will no longer receive text messages from us unless you opt in again.
Customer opt-in data will not be shared or sold to third parties for marketing purposes.
5. Opt-Out Instructions
You are in control of your data. You may opt out of receiving messages or data usage at any time by doing one of the following:
- Reply STOP to any SMS message you receive from us to unsubscribe immediately.
- Reply HELP to any SMS message for assistance with our messaging program.
- Contact us directly via phone or email.
Phone: (951) 246-4337
Email: office@gardnerplumbingco.com
6. Data Retention
We retain your data only as long as needed for service, legal, and warranty purposes. Customer information is stored securely on encrypted servers and is only accessible to authorized personnel who need the information to perform their job functions.
7. Information Sharing
We may share your information in limited circumstances:
- With service providers who assist us in delivering plumbing services (scheduling, payment processing).
- When required by law or to protect our legal rights.
- With your consent for specific purposes.
We do NOT sell, rent, or share your personal information with third parties for their marketing purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Information
- (951) 246-4337
- gardnerplumbingco@gmail.com
- Riverside County, CA
Licensed, Bonded & Insured • Serving Riverside County for 20+ Years